The system provides a single point of contact for emergency calls, coupled to a unified emergency response coordination and monitoring system.

PROTEI Emergency Services Response System is intended for handling all calls addressed to the universal emergency number by the contact center and conveying incident reports to dispatch centers of proper emergency services / emergency response units. It is also effective tool for monitoring (tracking) of incidents handling with the possibility to take over the control of incidents handling for complicated emergencies, assisting emergency response units in coordination during incidents handling and reporting to governmental authorities. PROTEI solution is intended for consolidating data from strategically important sources into a single system, gathering and analyzing statistical data on all emergencies.

Key benefits
Full automation of emergency agents’ working process
Specialization and adaptation to specific terms
Easy integration with the GIS, external applications and data bases
Pre-integrated subsystem for forces and assets management and API for integration with external systems
Powerful statistics collection and reports generation tools
API for integration with mobile and fixed operators and eCall solutions