Smart Logger II is a multi-channel voice and screen recording solution. It enables organizations to capture and analyze all internal and external interactions across various types of communication channels (analog, TDM, VoIP etc.).

The system is intended for quality assurance, performance analysis and can be used for workforce and business processes optimization.

Smart Logger II allows solving any practical tasks for call recording in areas of public safety, security, business and at industrial, transport and energy enterprises.

Application:

Call centers (businesses, public organizations): record conversations for safety reasons (e.g. threats, terrorist calls), customer satisfaction issues, to monitor staff performance
Call centers of financial institutions (stock trading, banking): record verbal communications for financial security purposes
Organizational dispatch centers (power, telephone, oil, water, gas suppliers): record internal and external communications for subsequent control and investigation
Police and other law enforcement agencies: lawful interception and monitoring of conversations from mobile or fixed monitoring centers
Emergency services (fire, ambulance, rescue): record incoming calls to ensure efficient follow up
Crisis hotlines
Insurance companies, and many more

Main Benefits:

High quality audio recording. System records can be used for person identification by speech and voice.
Unique speech technologies. The best noise suppression filters and emotion detection analytics.
Wide set of registered parameters. Quantity of repeated calls, client/agent interruptions, client/agent speech duration ratio, hold/transfer calls per client, silence percentage etc.
Single window multi-role interface. Easy-to-use, personalized GUI.
Flexible platform. Universal architecture, different configurations.
Robust solution. Automatic work restoration, 24/7/365 readiness.
Seamless integration. CTI, CDR/SMDR support.
Professional multiple language technical support.