TPV CIS has organized a full cycle Consumer care center for all Philips TVs with following functions:

Organization of a service network on the territory of Eurasian Economic Union
Technical support for service centers’ engineers
Planning, import, warehousing, distribution and return logistics of spare parts
Consulting services by means of «Information center» («hot line»)
Full control of logistic and financial document flow (bills, invoices, closing documents,
consignment notes, etc.)
Verification of guarantee reports and financial mutual settlements
All operations are most formalized and are carried out by means of the Internet portal that allows to keep history of relationship, to minimize human resources and fast feedback.