An intelligent system for improving the efficiency of managing mobile teams in real time to ensure timely maintenance and repair of complex technical and infrastructure facilities.
Proposed solution:
- Managing requests and building a team work plan with the optimal route
- Automatic and manual distribution of work by teams of mobile employees.
- Planning and optimization of teams ' work taking into account various criteria: minimization of application completion time, reduction of mileage, qualification, etc.)
- Adaptive planning of teams ' work based on real-time events
- Displaying routes and schedules on an electronic geographical map
- Marks about the progress of tasks and entering events via the mobile app
- Monitoring and controlling the work of dispatchers and mobile teams
- Daily analytical calculation of expenses: wages, material consumption, working hours of equipment, fuel, etc.
- Calculation of economic indicators for each application, team, division and people
- Web interface for the Manager, dispatcher, foreman, and employee.
- Interaction between the team and the dispatcher using a mobile device.
- Integration with call Center systems, accounting systems, GPS / GLONASS navigation, etc.
The novelty and advantages:
- Intelligent decision support for team management;
- Taking into account the specifics of the order, the team, the competence of performers and the economy of work;
- Adaptive planning and routing of requests by events;
- Connecting planning and control to the position and work level of each team.
Expected result:
- Increasing the quality of customer service and customer satisfaction;
- Reduce complexity and labor intensity, as well as the number of dispatcher errors;
- Increase in the efficiency of the use of teams by 40%;
- Increasing the interest and productivity of teams;
- Reduced response time to unexpected events by 20%;
- Ensuring transparency of the loading level of performers.
You can use the software product by subscription, which costs 676 - 2 030 dollars, or after purchasing a license, which costs 50 000 dollars. Payment for completion and integration services by agreement.