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Smart Logger: Multi-Channel Сall and Screen Recording System
Reliable and flexible call and screen recording solution that helps to manage performance of front office staff, increase service level and improve the quality of customer care.
Available in various configurations, it can be easily tailored to meet customers’ requirements.
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STC Group LLCDescription
Smart Logger is a multi-channel call and screen recording solution. It allows our customers around the world to capture and analyze all internal and external interactions across various types of communication channels (analogue, TDM, VoIP, etc.).
Smart Logger is intended for quality assurance, performance analysis and can be used for workforce and business processes optimization.
Smart Logger allows solving any practical tasks for call recording in areas of public safety, security, business and in industrial, transport and energy enterprises.
Smart Logger is a fully secure solution – watermarking, digital signature, user rights administration and user authentication ensure that only authorized persons can have access to the recordings.
Advantages
More than 40 configurations of Smart Logger software modules designed for different practical tasks
Exceptionally high sound recording quality: audio recordings made by Smart Logger can be used for identification by speech and voice
Watermarks and digital signature embedded into a recorded audio signal to identify signs of tampering with a recording of a phone call
Unique speech technologies: the best noise suppression filters and emotion detection analytics
Wide set of registered parameters (quantity of repeated calls, client/agent interruptions, client/agent speech duration ratio, hold/transfer calls per client, silence percentage, etc.)
Recording of an employee's screen in addition to the call
Single window multi-role interface, easy-to-use, personalized GUI
Flexible platform and universal architecture
Robust solution, hardware and software redundancy, 24/7/365 readiness
Seamless integration; CTI, CDR/SMDR support and interaction with information systems (CRM/ITSM) of customers via API
Application
Customer service help desks (public and private entities): record conversations for safety reasons, customer satisfaction issues, to monitor and improve staff performance
Front offices of financial institutions (banks, insurance companies, brokerage firms): record verbal communications for financial security purposes and to monitor call quality
Energy and Utility providers: record calls for effective risk management
Police, military and government agencies: record and retrieve recorded calls with reliable call logging solution
Emergency services (fire, ambulance, rescue): record incoming calls to ensure efficient follow up
Crisis hotlines
Smart Logger is intended for quality assurance, performance analysis and can be used for workforce and business processes optimization.
Smart Logger allows solving any practical tasks for call recording in areas of public safety, security, business and in industrial, transport and energy enterprises.
Smart Logger is a fully secure solution – watermarking, digital signature, user rights administration and user authentication ensure that only authorized persons can have access to the recordings.
Advantages
More than 40 configurations of Smart Logger software modules designed for different practical tasks
Exceptionally high sound recording quality: audio recordings made by Smart Logger can be used for identification by speech and voice
Watermarks and digital signature embedded into a recorded audio signal to identify signs of tampering with a recording of a phone call
Unique speech technologies: the best noise suppression filters and emotion detection analytics
Wide set of registered parameters (quantity of repeated calls, client/agent interruptions, client/agent speech duration ratio, hold/transfer calls per client, silence percentage, etc.)
Recording of an employee's screen in addition to the call
Single window multi-role interface, easy-to-use, personalized GUI
Flexible platform and universal architecture
Robust solution, hardware and software redundancy, 24/7/365 readiness
Seamless integration; CTI, CDR/SMDR support and interaction with information systems (CRM/ITSM) of customers via API
Application
Customer service help desks (public and private entities): record conversations for safety reasons, customer satisfaction issues, to monitor and improve staff performance
Front offices of financial institutions (banks, insurance companies, brokerage firms): record verbal communications for financial security purposes and to monitor call quality
Energy and Utility providers: record calls for effective risk management
Police, military and government agencies: record and retrieve recorded calls with reliable call logging solution
Emergency services (fire, ambulance, rescue): record incoming calls to ensure efficient follow up
Crisis hotlines